Returns Policy

All opened jewellery sales are final.
All jewellery sold by Piercer Charlie’s Creations are Body Jewellery and if opened from their packaging cannot be returned due to health regulations.

Online orders will be shipped in sealed clear bags.
If you are buying something in store for someone else and want the option of a return, ask us to seal the jewellery in a clear bag.

Returns (from within EU)

If you wish to return a sealed jewellery, contact us within 14 days of receiving your order for instructions.
The customer is responsible for all postage costs to and from our studio, and we recommend using a courier service.
For the purpose of returning jewellery to us, we are happy to offer our courier services to you at cost price. The rates we get are fluid and will depend on your country.
For returns from within Ireland, DPD pickup from your address as of 08/03/2024 costs €8.00 total, including VAT and fuel surcharge.
Please get in touch to arrange a return using our courier partners.

Piercer Charlie’s Creations accepts no liability for the jewellery while it is in transit.
Upon receiving the jewellery, we will check its condition and apply the refund.
We reserve the right to charge an admin fee to cover all our costs (postage, packing, payment processor fees etc), and the remaining balance will be transfered back to the original payment method.
Your Return will be processed as soon as possible and will be completed within 7 working days from the date we receive it.

Returns (from outside the EU)

In addition to the above.
We instruct FedEx to bill all applicable Customs Duties & Taxes to our account, for your convenience. There will be no additional charges on delivery, all Duties and Taxes are included in the listed checkout price. If you ordered from outside the EU and would like to return an eligible item for a refund, we will deduct the customs charges from the refund amount. As an importer, it is your responsibility to re-claim those from your country’s customs authority. unfortunately, we do not have the ability to do this on your behalf.
The above is not applicable to returns for exchange / store credit or to any orders from UK below the value of £135.

Repairs

Jewellery purchased in our store or webstore is covered by a Twelve Month Return-to-Base Warranty, against manufacturer defects. Jewellery needs to be returned to Piercer Charlie’s Creations store, either in person or by Post. Please, get in touch before posting any jewellery back.
After Twevle months have passed or for items deemed to have been damaged by misuse  a repair charge will occur as well as possible postage costs back to the manufacturer.
The customer is responsible for all postage costs to and from our studio, and we recommend registered postage with insurance.

Some branded jewellery is covered by a Lifetime Return-to-Base Warranty, against manufacturer defects. Jewellery needs to be returned to Piercer Charlie’s Creations store, either in person or by Post. Please, get in touch before posting any jewellery back.
Items deemed to have been damaged by misuse will incur a repair charge and may incur postage costs back to the manufacturer.
The customer is responsible for all postage costs to and from our studio, and we recommend registered postage with insurance.

Unfortunately, losses are not covered. Your purchased item is your property and is under your care and liability from the time you leave the studio or the time you receive your online order.

Contact

For any questions or assistance please get in touch.
You can reach us via:
Instagram: https://www.instagram.com/piercer.charlies.creations/
Facebook: https://www.facebook.com/PiercerCharliesCreations
Email: info@piercercharliescreations.ie
Phone: +353874177504
or Post:
Piercer Charlie’s Creations Limited
7 D’Olier Street, Dublin 2
D02 HF60
Ireland