Returns

Returns Policy
All opened jewellery sales are final.
All jewellery sold by Piercer Charlie’s Creations are Body Jewellery and if opened from their packaging cannot be returned due to health regulations.

Online orders will be shipped in sealed clear bags.
If you are buying something in store for someone else and want the option of a return, ask us to seal the jewellery in a clear bag.

Returns
If you wish to return a sealed jewellery, contact us within 14 days of receiving your order for instructions.
The customer is responsible for all postage costs to and from our studio, and we recommend using a courier service.
For the purpose of returning jewellery to us, we are happy to offer our courier services to you at cost price. The rates we get are fluid and will depend on your country.
For returns from within Ireland, DPD pickup from your address as of 23/04/2021 costs €6.35 total, including VAT and fuel surcharge.
Please get in touch to arrange a return using our courier partners.

Piercer Charlie’s Creations accepts no liability for the jewellery while it is in transit.
Upon receiving the jewellery, we will check its condition and apply the refund.
We reserve the right to charge an admin fee to cover all our costs (postage, packing, payment processor fees etc), and the remaining balance will be transfered back to the original payment method.
Your Return will be processed as soon as possible and will be completed within 7 working days from the date we receive it.

Repairs
Jewellery purchased in our store or webstore is covered by a Six Month Return-to-Base Warranty, against manufacturer defects. Jewellery needs to be returned to Piercer Charlie’s Creations store, either in person or by Post. Please, get in touch before posting any jewellery back.
After six months have passed or for items deemed to have been damaged by misuse  a repair charge will occur as well as possible postage costs back to the manufacturer.
The customer is responsible for all postage costs to and from our studio, and we recommend registered postage with insurance.

Some branded jewellery is covered by a Lifetime Return-to-Base Warranty, against manufacturer defects. Jewellery needs to be returned to Piercer Charlie’s Creations store, either in person or by Post. Please, get in touch before posting any jewellery back.
Items deemed to have been damaged by misuse will incur a repair charge and may incur postage costs back to the manufacturer.
The customer is responsible for all postage costs to and from our studio, and we recommend registered postage with insurance.

For any quiestions or assistance please get in touch.
You can reach us via:
Instagram: https://www.instagram.com/piercer.charlies.creations/
Facebook: https://www.facebook.com/PiercerCharliesCreations
Email: info@piercercgarliescreations.ie
Phone: +353874177504

or Post:

Piercer Charlie’s Creations Limited
7 D’Olier Street, Dublin 2
D02 HF60
Ireland